Customer Service Consultant

Job title : Customer Service Consultant
Location : Melbourne CBD
Job type : Contract
Salary : Negotiable
Reference : 18152

We are seeking motivated professionals to join as Case Manager - Relationships to provide a dedicated service to insurers and the client Trustee. This includes Death, Terminal Illness, Income Protection, Permanent Incapacity and Total and Permanent Disablement. The Case Manager - Relationships provides these services with the utmost professionalism, keeping the member's circumstances front of mind at all times.
With a focus on quality outcomes by balancing member needs with operational limits, the Case Manager - Relationships is the primary contact for members / claimants who make a claim and treats each claim as unique. The Case Manager - Relationships ensures members / claimants receive accurate and timely information delivered with respect and sensitivity.

Benefits:

  • Potential to become permenant after 3 months
  • 4 to 12 weeks of training provided
  • Learn on the Job
  • Career progression opportunities
  • Flexible working Arrangements

Key Accountabilities and Main Responsibilities

  • The ability to manage multiple tasks and competing priorities.
  • Taking ownership of the claim and ensuring regular and proactive follow-up and phone contact to drive outcomes.
  • Create a positive experience by quickly establishing rapport with members.
  • Listen carefully to members and respond promptly providing correct information to their concerns and queries.
  • Effectively manage difficult conversations by actively listening, empathising, identifying the member or claimants real needs and taking personal responsibility for resolving problems/issues.
  • Actively contribute to and support continuous improvement initiatives
  • Demonstrate service excellence by actively seeking information to understand the member's circumstances, problems, expectations, needs and to go beyond the transaction.


To qualify and succeed in this role, you must:

  • Minimum 1 year Customer service experience
  • Excellent analytical and problem solving skills
  • Should be able to use Microsoft Office suite (Word, Excel, PowerPoint)
  • Ability to self-manage, prioritise work and handle multiple tasks
  • Build effective relationships with team and key contacts
  • Understand and empathise with members needs

For a confidential discussion about this opportunity, please call Sean Ghadri on 0432 251 228 or send your application to sghadri@fuserecruitment.com

At Fuse, we specialise in recruitment for the insurance industry and actively source for a broad range of established clients. If you are a broking, underwriting or claims professional looking for your next opportunity, we'd love to hear from you!

If you know someone looking for a job, refer them to us and we'll give you $500* if we find them a new role!

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