Claims Manager

Claims Manager

Job Title: Claims Manager
Contract Type: Permanent
Location: Malvern East, Victoria
Salary: Negotiable
Reference: BBBH7058_1538544763
Contact Name: George Blias
Contact Email:
Job Published: October 03, 2018 15:32

Job Description

The Client:

Our client is an established and highly regarded national insurance business that currently offers an unsurpassed standard of service and reliability in the marketplace. Due to organic growth our client is looking to expand their highly specialised insurance team by adding a Claims Manager to help maintain the high level of service proposition.

Employee Benefits:

  • Succesful team of insurance professionals
  • Generous remuneration package
  • High performance culture
  • Supportive and flexible working environment
  • Free on-site parking!
  • Career progression opportunties within the role, team and company

About the role:

The successful candidate will form part of a professional team responsible for managing the claims for a general insurance portfolio of clients. You will report directly to the Business Manager and responsible for the end-to-end management of claims across the full product suite and range of clientele. The role requires a previous knowledge and understanding of a claims environment and familiarity with insurance products. Furthermore, the role will offer a chance to develop and hone your skills further down the leadership pathway. Additionally:

  • End-to-end claims management
  • Maintain the existing high-level of customer service
  • Follow ups
  • Maintain accurate documentation including file notes
  • Lodging claims in the local market
  • Excellent organisational skills
  • High-volume environment
  • Liaising with stakeholders including Brokers, Underwriters, Clients & Suppliers
  • Highly developed Interpersonal skills
  • Excellent communication skills both written & verbal

The Ideal candidate:

  • Previous claims experience
  • Abiity to provide high levels of customer service and build rapport
  • Exceptional written and oral communications skills
  • Able to work under pressure and meet deadlines
  • Strong Product knowledge
  • Compliant work practices
  • Strong focus on driving best practice in "Claims Excellence"
  • Ability to demonstrate empathy for our customers when required
  • Shows the ability to work independently and a part of a team
  • Displays willingness to learn and take initiative
  • Property claims experience is highly desirable
  • Well-developed negotiation skills
  • Attention to detail
  • Outcome oriented

If your skills and experience match the above criteria, then please apply now. Questions can be directed to George at Fuse Recruitment on 0411 832 205

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