Customer Care - Professional Indemnity

Customer Care - Professional Indemnity

Job Title: Customer Care - Professional Indemnity
Contract Type: Permanent
Location: Melbourne, Victoria
Salary: Excellent Salary & Employee Benefits
Start Date: ASAP
Reference: BBBH11217_1590125956
Contact Name: Amy Hatfield
Contact Email:
Job Published: May 22, 2020 15:39

Job Description

Our client is an established insurance business with a leading presence in the market. They are currently seeking an accomplished Customer Care Consultant to join their team and contribute to the growth and success of the business.

What's on offer:

  • An excellent remuneration package & Benefits
  • The chance to work in a friendly, team-based environment
  • Flexible working arrangements
  • The opportunity to join a market-leading specialist insurance provider

Key responsibilities include:

  • Taking inbound calls for new and existing clients to assist with any policy queries
  • First point resolution of customer queries wherever possible with well managed hand off to other areas of the business when required.
  • Investigation, resolution or escalation of customer complaints as per company policy in a timely fashion.
  • Building rapport with clients and offering an outstanding service
  • Ensure compliance with regulatory requirements including Insurance Code of Practice
  • Achieve individual and team sales targets
  • Identify new business, cross-sale and up-sale opportunities

To be successful for this role, you will need:

  • Tier 2/ RG146
  • Previous experience in a similar role within the Financial Services/Insurance Industry.
  • Excellent written and oral communication skills
  • Corporate and Professional composure with the ability to maintain confidentiality
  • Excellent time management and superior organisational skills

If you are interested in this new opportunity, please contact Amy Hatfield at Fuse Recruitment on 0435 727 524 for a confidential discussion or apply now.