Customer Service Consultant

Job title : Customer Service Consultant
Location : South Australia
Job type : Permanent
Salary : Negotiable
Reference : 16454

Our client who is a Leading Australian manufacturing company who specialise in Electrical & Automation Products, are looking for full-time, permanent Customer service consultants to provide service to customers both internal and external.

The role reports into the Customer service team leader and you will be performing the following duties:

  • Providing exceptional frontline customer service to internal and external stakeholders via multiple channels
  • Processing inbound inquiries including but not limited to orders, returns, queries, services and general items consistent with customer requirements
  • Support Sales team in relation to customer service issues
  • Follow up to satisfactory completion of outstanding customer enquiries and related issues
  • Maintain records and documents relating to all relevant customer activities
  • Data entry and general administrative tasks

What we are looking for:

  • Ability to build strong relationships internally and with customers over the phone and email
  • Have an excellent telephone manner and great customer service skills
  • Ability to work in a fast-paced environment
  • Excellent analytical skills
  • Technical aptitude
  • Excellent verbal and written communication skills & Comprehension
  • Strong Problem-solving skills
  • Keyboard Skills

What's on offer:

  • Parking provided onsite
  • A great place to work - Family-like work culture
  • A culture that encourages work / life balance (flexible work environment)
  • Ongoing learning & development
  • Access to an Employee Assistance Program for you and your family

Interested? Please call Jaquline Farag on 0411 832 205 for a confidential discussion or apply now!