Customer Service Consultant

Job title : Customer Service Consultant
Location : Melbourne CBD
Job type : Contract
Salary : AU$50000 - AU$60000 per annum + Above market superannuation
Reference : 18192

Our client manages long service leave requests within the construction industry and is looking for an ambitious consultant to join their quickly growing team.

The position will be for a 12 month fixed term contract however there is the potential for the role to be made permanent.

What are the benefits?

  • Energetic culture and working atmosphere
  • Supportive team and management
  • Opportunity for permanent position
  • Generous salary package
  • Annual & sick leave

What will you be doing?

  • Manage and investigate missing service requests and associated activities with a relationship-based approach in order to engage, educate, and empathise with members
  • Identify, address, and resolve case related issues and complaints
  • Manage and effectively implement payment arrangements and plans
  • Identify areas for continuous improvement in processes, capability and/or behaviours
  • Perform a range of day-to-day administrative duties

What do you need?

  • Customer Service experience within financial services
  • Experience within a fast paced or call centre environment
  • Effective communication, negotiation and influencing skills
  • Highly organised with that "can do" attitude
  • Ability to work in a team-based atmosphere

For a confidential discussion about this opportunity, please call Sarah Frank on 0412 905 729 or send your application to

At Fuse, we specialise in recruitment for the insurance industry and actively source for a broad range of established clients. If you are a broking, underwriting or claims professional looking for your next opportunity, we'd love to hear from you!

If you know someone looking for a job, refer them to us and we'll give you $500* if we find them a new role!