Customer Service Consultant

Job title : Customer Service Consultant
Location : Melbourne CBD
Job type : Contract
Salary : AU$50000 - AU$60000 per annum + Above market superannuation
Reference : 18192

Our client manages long service leave requests within the construction industry and is looking for an ambitious consultant to join their quickly growing team.

The position will be for a 12 month fixed term contract however there is the potential for the role to be made permanent.

What are the benefits?

  • Energetic culture and working atmosphere
  • Supportive team and management
  • Opportunity for permanent position
  • Generous salary package
  • Annual & sick leave


What will you be doing?

  • Manage and investigate missing service requests and associated activities with a relationship-based approach in order to engage, educate, and empathise with members
  • Identify, address, and resolve case related issues and complaints
  • Manage and effectively implement payment arrangements and plans
  • Identify areas for continuous improvement in processes, capability and/or behaviours
  • Perform a range of day-to-day administrative duties

What do you need?

  • Customer Service experience within financial services
  • Experience within a fast paced or call centre environment
  • Effective communication, negotiation and influencing skills
  • Highly organised with that "can do" attitude
  • Ability to work in a team-based atmosphere

For a confidential discussion about this opportunity, please call Sarah Frank on 0412 905 729 or send your application to sfrank@fuserecruitment.com

At Fuse, we specialise in recruitment for the insurance industry and actively source for a broad range of established clients. If you are a broking, underwriting or claims professional looking for your next opportunity, we'd love to hear from you!

If you know someone looking for a job, refer them to us and we'll give you $500* if we find them a new role!

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