Customer Service Hire Controller

Job title : Customer Service Hire Controller
Location : Oakleigh South
Job type : Permanent
Salary : Negotiable
Reference : 14152

Our client is a family owned company looking for a Full time Customer Service Hire Controller to join the team.

Work in a small family owned company, with a great team and work culture. They want someone who will be part of the friendly, tight knit culture that they have. Overtime is paid.

Main duties and responsibilities

As a Hire Controller, the role will include but not be limited to:

  • Service to customers, including advising customers of their needs for equipment, processing of sales documents including contracts and invoices
  • Service to customers either in person or telephone service or email
  • Providing quotes to customers
  • Receiving and responding to emails
  • Receiving payments of above
  • Load and unload vehicles, either company or customer vehicles.
  • Providing support to customers over the phone
  • Building relationships with repeat customers
  • Ensure policies and procedures followed
  • Co-ordinate drivers for the scheduling of deliver and pick up of hire equipment.


  • Knowledge of computer, data entry and administrative skills(Excel, Outlook, Word)
  • Knowledge and understanding of large and small petrol and electric tools and machines
  • Knowledge and understanding of building equipment
  • Driver's license
  • Excellent customer service skills
  • Good communication and social skills, enthusiastic, hard worker
  • Reliable and on time

If this sounds like you then please apply below. Alternatively, for all questions, please call Jaquline Farag on 0411 832 205