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Customer Service Manager

Customer Service Manager

Job Title: Customer Service Manager
Contract Type: Permanent
Location: Brisbane CBD, Queensland
Industry:
Salary: Negotiable
Reference: BBBH7927_1550206573
Contact Name: Laura Robins
Contact Email: lrobins@fuserecruitment.com
Job Published: February 15, 2019 15:56

Job Description

As a Customer Service Consultant for a highly regarded Travel Insurer, you will be part of a team renowned for their market leading insurance service. This is a dynamic and diverse role will require you to respond to all forms of customer queries (live chats, social media, email and phone). You will also have the opportunity to contribute to the wider business with ongoing marketing projects and reporting. Your success will contribute to the long term growth and strategic plan whilst simultaneously developing your personal and professional brand.

The Good Bits:

  • Further develop your travel insurance experience
  • A healthy remuneration package
  • Opportunity to work closely with an experienced insurance professional
  • Market leading specialist insurance business

The Need to Know:

  • Accountability for end-to-end customer queries
  • Working independently and part of a small team
  • Assisting customers through the pre-screening testing phase
  • Updating and maintaining CRM database
  • Assisting with performance and customer feedback reports

The Must Haves:

  • 2 years' experience in a customer service role in a travel insurance environment
  • Tier 2 (qualification)
  • Comfortable in a high-volume environment
  • Great attitude and adaptable
  • A self-starter and the ability to work autonomously
  • Strong communication, negotiation and presentation skills
  • Personable, proactive and customer focused

Don't miss out on this exciting opportunity to progress your Insurance career. For a confidential discussion or to apply please contact Laura Robins at Fuse Recruitment on 0402 925 470 or hit the apply button.

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