Operations Customer Service Representative

Job title : Operations Customer Service Representative
Location : Western Suburbs Brisbane, Queensland
Job type : Contract
Salary : AU$25 - AU$27 per hour
Reference : 15415


Fuse Recruitment is a specialist recruitment firm servicing the Infrastructure, Utilities, Manufacturing, and Insurance industries throughout Australia. With a dedicated team servicing each sector you can be confident your profile will be accurately represented no matter your field.

The Company
This is a great chance to join a well-respected, global company. Our client is urgently seeking an experienced Operations Customer Service Representative for an immediate start.


  • Opportunity for training and development
  • Contribute to the innovative production of high quality products
  • Great casual rate!
  • Supportive and friendly culture
  • Day and afternoon shifts
  • Immediate start!

The Role:

  • Manage the phone and customer email requirements including new job requests
  • Manage the state email inbox and forward queries to relevant people/department.
  • Create new jobs in the Pronto system as per customer and technician requests.
  • Allocate and co-ordinate Preventative Maintenance and Response works to appropriate technicians.
  • Update client portals as required as part of accepting their Work Orders.
  • Generate uniform and PPE orders for the Operations Group.
  • Handle and book corporate travel requests.
  • Capture of technician manual times into Pronto system and follow up with technicians for missing times, if required.
  • Process Purchase Orders for service jobs and manage authorisation.
  • Systems support to all field employees relating to open jobs in the Pronto system.
  • Contact and follow up with suppliers and subcontractors to obtain invoices for applicable jobs.
  • Receipt supplier and subcontractor invoices to match Purchase Order with correct supporting documentation. Work with Operations to minimise outstanding completed works report.

Position Essentials:

  • Certificate in Business Administration desirable
  • Self-motivation
  • Ability to work autonomously as well as in a team
  • Demonstrated experience within corporate administration
  • Call centre experience highly regarded
  • Previous labour management/dispatch experience highly regarded

How to Apply
If you are interested in this opportunity APPLY NOW! Alternatively contact Sam on either 0412 638 890 or sstandfast@fuserecruitment.com.

At Fuse, we specialise in recruitment for the manufacturing industry and actively source a variety of roles for a broad range of manufacturers. If you are looking for a new opportunity, I'd love to hear from you!
If you know someone looking for a job, refer them to us and we'll give you $500* if we find them a new role!