Spare Parts and Service Coordinator

Spare Parts and Service Coordinator

Job Title: Spare Parts and Service Coordinator
Contract Type: Permanent
Location: Wetherill Park, Southwestern Sydney, Sydney, New S. Wales, Australia
Salary: Negotiable
Reference: BBBH9453_1568265943
Contact Name: Kristina Gerges
Contact Email:
Job Published: September 12, 2019 15:25

Job Description

The Company
This is a great chance to join a well-respected 100% Australian owned manufacturer. This rapidly expanding organisation is in need of Spares & Service Coordinator for an immediate start.


  • Answers phone calls and actions customer enquiries
  • Greets walk in customers and attend to over counter spare parts sales
  • Processes quotes, orders, payments and invoices
  • Check in service and repair work and coordinate service technician schedule to meet customer demand
  • Interprets spare parts calls
  • Advise customers over the phone in breakdown situations and determine best outcomes
  • Monitors current/outstanding service orders to ensure customer expectations of completion are being met
  • Develops and maintains good relationships with customers and responds to technical enquiries on products/services
  • Performs daily after sales/service calls to previous customers
  • Carries out administrative processes associated with service and spares function, including maintenance of customer database
  • Monitors delivery/distribution of products/services to ensure alignment with customer expectations

Essential Requirements

  • Demonstrate excellent customer service and complaint handling skills
  • Administration experience
    • Highly Proficient in Microsoft applications - outlook/excel/word
  • Good written and verbal communication skills
  • Ability to manage multiple tasks efficiently
  • Confident in building rapport with internal and external stakeholders

If you are immediately available and want to work for an employer who recognizes your efforts, please submit your resume ASAP or alternatively call Kristina on 0413 630 324.