Spares & Service Coordinator

Spares & Service Coordinator

Job Title: Spares & Service Coordinator
Contract Type: Permanent
Location: Fairfield, New South Wales
Salary: Negotiable
Reference: BBBH10245_1582842969
Contact Name: Melanie Dunn
Contact Email:
Job Published: February 28, 2020 09:36

Job Description


  • Permanent position
  • Well known national company
  • Competitive salary package
  • Great team culture

The Company

This is a great chance to join a well-respected 100% Australian owned manufacturer. This rapidly expanding organisation is in need of a Spare Parts & Service Coordinator for an immediate start.


  • Answers phone calls and actions customer enquiries
  • Greets walk in customers and attend to over counter spare parts sales
  • Processes quotes, orders, payments and invoices
  • Check in service and repair work and coordinate service technician schedule to meet customer demand
  • Interprets spare parts calls
  • Advise customers over the phone in breakdown situations and determine best outcomes
  • Monitors current/outstanding service orders to ensure customer expectations of completion are being met
  • Develops and maintains good relationships with customers and responds to technical enquiries on products/services
  • Performs daily after sales/service calls to previous customers
  • Carries out administrative processes associated with service and spares function, including maintenance of customer database
  • Monitors delivery/distribution of products/services to ensure alignment with customer expectations

Essential Requirements

  • Experience and knowledge of diesel engines, electrics and hydraulics
  • Excellent customer service and complaint handling skills
  • Highly Proficient in Microsoft applications - outlook/excel/word
  • Good written and verbal communication skills
  • Ability to manage multiple tasks efficiently
  • Confident in building rapport with internal and external stakeholders

If you are immediately available and want to work for an employer who recognizes your efforts, please submit your resume ASAP or alternatively call Aarron 0435 170 448