Call Centre & Customer Service Recruitment
We specialise in connecting motivated, customer-focused professionals with leading employers across Australia. From inbound service teams to contact centre management, we recruit people who deliver exceptional customer experiences and strengthen brand reputation.
Fuse Recruitment is trusted by top Australian companies
About Our Call Centre & Customer Service Recruitment Expertise
About Our Call Centre & Customer Service Recruitment Expertise
Customer service excellence begins with the right people, those who can build rapport, solve problems, and represent your brand with professionalism.
Fuse Recruitment’s Call Centre & Customer Service division supports employers with reliable recruitment solutions across temporary, contract, and permanent roles.
We understand the fast-paced, KPI-driven nature of service environments and the importance of matching personality, skillset, and workplace culture.
Our Expertise Covers:
• Inbound and outbound call centre recruitment
• Contact centre management and leadership
• Customer service and support roles
• Client retention and member engagement
• Sales, upselling, and account management
• Complaints resolution and escalation handling
• Customer experience (CX) and operations support
• Workforce planning and team leadership
Call Centre & Customer Service in Numbers
Customer service remains the frontline of business success, connecting people, building trust, and driving brand loyalty across every industry.
270 K+
Australians employed in customer service and contact centre roles
80 %
Of employers report customer experience as a top business priority
60 %
Of organisations plan to expand or enhance service delivery teams within the next two years
4.4 M+
Inbound and outbound service interactions handled daily across Australian contact centres
Roles we commonly recruit
Customer Service Representative
Inbound Customer Service Officer
Outbound Sales Consultant
Contact Centre Operator
Member Services Consultant
Customer Support Officer
Client Services Officer
Customer Experience Specialist
Call Centre Team Leader
Customer Service Supervisor
Quality Assurance Officer
Workforce Planner
Training Coordinator
Customer Retention Specialist
Escalations Officer
Service Delivery Coordinator
Account Coordinator
Service Administrator
Helpdesk Operator
Sales Support Representative
Telesales Consultant
Customer Relations Officer
Contact Centre Manager
Operations Manager
Customer Service Trainer
Customer Engagement Advisor
Client Liaison Officer
Latest call centre & customer service jobs
Career Pathways in Call Centre & Customer Service
Customer service and contact centre roles are ideal for professionals who thrive on communication, teamwork, and problem-solving.
Fuse Recruitment supports job seekers at every level, from entry-level customer service roles to senior leadership opportunities, and helps employers build engaged, high-performing service teams.
Customer Service Representative
providing responsive, empathetic support to customers across multiple channels
Contact Centre Team Leader
driving performance, engagement, and service quality across teams
Service Delivery Manager
overseeing team operations and ensuring high standards of service delivery
Disciplines we recruit for
From business support through to technical and specialist roles, we recruit across a wide scope of disciplines to help organisations build strong, capable teams, and support job seekers in finding opportunities that match their skills and career goals.
Insurance
Financial Services
Manufacturing & Operations
Infrastructure
Renewable Energy
Technology
Government
Industries we hire call centre & customer service in
Fuse Recruitment is a specialist recruitment agency that partners with businesses in the insurance, financial services, manufacturing and operations, infrastructure, renewable energy, government, and technology industries across Australia.
Insurance
Financial Services
Manufacturing & Operations
Infrastructure
Renewable Energy
Government
Technology
Our Call Centre & Customer Service Team
Sarah Roberts
Sarah is a Senior Recruitment Consultant at Fuse Recruitment and specialises in recruitment the Insurance and Financial Services sectors throughout Australia.
Nikki Herden
An experienced recruitment consultant and team leader specialising in corporate services. She is known for her people-first approach, building trusted client and candidate relationships, and supporting both organisations for long-term success.
Antoinette Bode-Higgerson
Antoinette is an HR and talent acquisition consultant with 7+ years’ experience, specialising in technical recruitment across biotech, pharma, and emerging technologies.
Leon Kondel
With over a decade of experience in technology, transformation, and executive search, Leon Kondel leads Fuse Recruitment’s national Technology and Transformation division.
Sarah Cornelius
Sarah is an experienced recruitment professional leading Fuse’s Insurance & Wealth Management division in NSW, with a background spanning Corporate Services, Finance, and Banking.
DJ Pupualii
DJ is a Recruitment Resourcer with 10 years of experience across recruitment and community services, specialising in manufacturing at Fuse Recruitment.
Peter Cheal
Peter is a Recruitment Consultant specialising in engineering and trades roles, with experience across civil, oil & gas, renewables, and infrastructure sectors.
Romina Hayat
Romina joined the recruitment industry with her strong leadership and customer service skills. As a Recruitment Resourcer at Fuse, she supports candidate screening, reference checks, portfolio preparations, and other operational tasks.
Lewis Ball
Lewis is a Recruitment Consultant with over 10 years experience across the UK and Australia. With an impressive background in recruitment, he brings a versatile approach to client service and expands Fuse’s presences in the Broking space.
Mathew Jannenga
Mathew is a Recruitment Consultant with over eights years in warehousing and supply chain management. He excels in driving sales, building client relationships, and managing placements in recruitment.
Sarah Roberts
Sarah is a Senior Recruitment Consultant at Fuse Recruitment and specialises in recruitment the Insurance and Financial Services sectors throughout Australia.
Nikki Herden
An experienced recruitment consultant and team leader specialising in corporate services. She is known for her people-first approach, building trusted client and candidate relationships, and supporting both organisations for long-term success.
Antoinette Bode-Higgerson
Antoinette is an HR and talent acquisition consultant with 7+ years’ experience, specialising in technical recruitment across biotech, pharma, and emerging technologies.
Leon Kondel
With over a decade of experience in technology, transformation, and executive search, Leon Kondel leads Fuse Recruitment’s national Technology and Transformation division.
Sarah Cornelius
Sarah is an experienced recruitment professional leading Fuse’s Insurance & Wealth Management division in NSW, with a background spanning Corporate Services, Finance, and Banking.
DJ Pupualii
DJ is a Recruitment Resourcer with 10 years of experience across recruitment and community services, specialising in manufacturing at Fuse Recruitment.
Peter Cheal
Peter is a Recruitment Consultant specialising in engineering and trades roles, with experience across civil, oil & gas, renewables, and infrastructure sectors.
Romina Hayat
Romina joined the recruitment industry with her strong leadership and customer service skills. As a Recruitment Resourcer at Fuse, she supports candidate screening, reference checks, portfolio preparations, and other operational tasks.
Lewis Ball
Lewis is a Recruitment Consultant with over 10 years experience across the UK and Australia. With an impressive background in recruitment, he brings a versatile approach to client service and expands Fuse’s presences in the Broking space.
Mathew Jannenga
Mathew is a Recruitment Consultant with over eights years in warehousing and supply chain management. He excels in driving sales, building client relationships, and managing placements in recruitment.
Meet our top call centre & customer service talent
Meet our top
call centre & customer service talent
Labourer
With a solid understanding of electrical systems and experience in cable work, this candidate demonstrates a strong work ethic, excellent communication skills, and problem-solving abilities. Their time management and leadership skills are showcased by their successful management of staff and operations in previous roles.
Project Manager
A qualified Mechanical Engineer and Certified Project Management Professional (PMP) with extensive experience in EPCM/EPC and client-side teams. Skilled in managing multidisciplinary projects in Mining, Oil and Gas, and Heavy Industrial sectors, ensuring safety, budget, schedule, risk, and quality are prioritised for successful project outcomes.
Customer Service Representative
Experienced in food manufacturing warehouse environments, this candidate excels in efficient operations and customer service. Proficient in SAP and detail-oriented, they ensure accuracy and effective communication in all warehouse activities.
Pick Packer
With expertise in pick packing and experience in the food manufacturing industry, this candidate ensures accurate order fulfillment. They excel in following work instructions, possess exceptional attention to detail, and thrive in both independent and team-based settings. Effective communication and interpersonal skills contribute to their success in coordinating with colleagues and stakeholders.
Supervisor
An experienced Civil Supervisor/Foreman with over 25 years of expertise in bulk earthworks, piling, slab preparation, basements, and deep excavation. This candidate is known for their exceptional problem-solving abilities and practical approach to managing even the most challenging projects. With a proven track record and a history of long-term tenure, they are a reliable and dedicated professional in the construction industry.
Maintenance Fitter
With over 3 years of extensive experience as a maintenance fitter, this candidate brings expertise in preventative maintenance, fault finding, repair work, PLC fault finding, and welding and fabrication. Their skills and knowledge make them a valuable asset in maintaining machinery and equipment across various industries.
Frequently Asked Questions About Customer Service Jobs
What customer service roles are most in demand in Australia?
Inbound service representatives, member service consultants, and call centre team leaders are in high demand across insurance, utilities, and financial services.
What skills do I need to work in customer service?
Employers value communication, empathy, problem-solving, and attention to detail. Experience with CRM systems and strong multitasking ability are also important.
Do I need qualifications to work in a call centre?
While formal qualifications aren’t required, training in customer engagement, sales, or communication can be beneficial. Many roles offer on-the-job learning and career progression.
What career progression exists in customer service?
Professionals can progress from front-line service roles into team leadership, workforce planning, quality assurance, or customer experience management.
What salary ranges are typical for customer service roles?
- Entry-Level / Representatives: $55,000–$70,000 p.a
- Team Leaders / Supervisors: $70,000–$90,000 p.a.
- Managers / CX Specialists: $90,000–$120,000+ p.a.
Why work in customer service?
Customer service roles offer stability, transferable skills, and the satisfaction of helping people daily, while opening pathways into leadership, sales, and operations careers.
Our Customer Service Insights
What Does a Service Delivery Manager Do? Career Pathways and Jobs in Australia
Service Delivery Manager Careers in Australia: Skills, Salaries & Industry Insights Lead service excellence, empower teams, and deliver measurable client outcomes. Service Delivery Managers (SDMs) are responsible for ensuring that customer-facing operations run smoothly, efficiently, and in alignment with business and client expectations. They play a strategic leadership role, balancing operational delivery, stakeholder management, and…
What Does a Contact Centre Team Leader Do? Career Pathways and Jobs in Australia
Contact Centre Team Leader Careers in Australia: Skills, Salaries & Industry Insights Lead teams, motivate performance, and deliver exceptional customer experiences. Contact Centre Team Leaders are essential to the success of every customer-facing organisation. They coach, motivate, and manage teams of service representatives, ensuring that customers receive consistent, high-quality support. The role combines leadership, analytics,…
What Does a Customer Service Representative Do? Career Pathways and Jobs in Australia
Customer Service Representative Careers in Australia: Skills, Salaries & Industry Insights Support customers, solve problems, and create positive experiences that build lasting relationships. Customer service representatives (CSRs) are the frontline of every business, handling enquiries, resolving issues, and ensuring customers receive quality support. They represent an organisation’s brand and values through every interaction, making the…
Our Customer Service Insights
What Does a Service Delivery Manager Do? Career Pathways and Jobs in Australia
Service Delivery Manager Careers in Australia: Skills, Salaries & Industry Insights Lead service excellence, empower teams, and deliver measurable client outcomes. Service Delivery Managers (SDMs) are responsible for ensuring that customer-facing operations run smoothly, efficiently, and in alignment with business and client expectations. They play a strategic leadership role, balancing operational delivery, stakeholder management, and…
What Does a Contact Centre Team Leader Do? Career Pathways and Jobs in Australia
Contact Centre Team Leader Careers in Australia: Skills, Salaries & Industry Insights Lead teams, motivate performance, and deliver exceptional customer experiences. Contact Centre Team Leaders are essential to the success of every customer-facing organisation. They coach, motivate, and manage teams of service representatives, ensuring that customers receive consistent, high-quality support. The role combines leadership, analytics,…
What Does a Customer Service Representative Do? Career Pathways and Jobs in Australia
Customer Service Representative Careers in Australia: Skills, Salaries & Industry Insights Support customers, solve problems, and create positive experiences that build lasting relationships. Customer service representatives (CSRs) are the frontline of every business, handling enquiries, resolving issues, and ensuring customers receive quality support. They represent an organisation’s brand and values through every interaction, making the…
Take your next step with Fuse
Take your next step with Fuse
Your next meaningful connection is just around the corner. Let us take you there.
Your next meaningful connection is just around the corner. Let us take you there.
