Claims & Operations Lead
This senior operations and claims leader specialises in driving large-scale operational transformation, automation, and customer experience improvement. With deep expertise in leading multi-site, high-performing teams, they focus on process redesign, workflow optimisation, and scalable systems that significantly reduce cost, improve efficiency, and strengthen service delivery.
They bring a strong track record in insurance claims and complex operations environments, consistently delivering measurable improvements in governance, performance, and customer outcomes.
Accomplished operations and claims leader brings extensive experience in transforming complex, multi-regional businesses through automation, process redesign, and high-performance team leadership. Operating across APAC, the US, UK, and New Zealand, they specialise in building scalable operating models that improve efficiency, reduce operational cost, and significantly enhance customer experience and service reliability.
Across senior leadership roles, they have delivered significant business impact, including automation of claims workflows, multi-million-dollar cost reductions, improved turnaround times, and stronger recovery and retention outcomes. Their expertise spans general insurance claims, SaaS systems enablement, offshore team integration, and end-to-end operational transformation, supported by strong capability in data-driven decision-making, governance, and risk management.
A defining strength is their ability to lead distributed, multi-site teams with clarity, structure, and accountability. They embed performance frameworks, OKRs, and coaching systems that elevate capability and ensure consistent execution across regions. Their leadership style blends strategic thinking with hands-on operational delivery, enabling them to turn complex challenges into structured, scalable solutions.
They have led major transformation programs across organisations, including AIAP Claims Solutions, Liberty Specialty Markets, Airtasker, DB Schenker, and Kellogg’s, consistently delivering outcomes such as automated workflows, reduced claims costs, improved CSAT, and enhanced operational performance at scale.
If you are interested in learning more about this candidate or would like to discuss a vacancy in your business, please contact Helena Lo on 0412 905 768.Admin Coordinator
This motivated and adaptable professional brings over 2 years of experience across administration, customer service, and project support within consulting, hospitality, and retail environments. Skilled in managing office operations, data entry, procurement support, invoicing, and stakeholder communication, they are confident working across multiple priorities in fast-paced settings.
With strong interpersonal and organisational abilities, they are a fast learner who thrives in team-based environments and are eager to develop their career in a dynamic, growth-focused role.
This motivated and adaptable professional has over 2 years of experience across administration, customer service, and project support roles, demonstrating strong capability in both office-based and customer-facing environments. Currently working in an administrative and project support capacity within a consulting environment, they have developed solid experience in data entry, procurement support, supplier coordination, invoicing assistance, and internal communications.
They are highly proficient in Microsoft Office applications and have experience supporting financial and operational processes, including purchase orders, expense reconciliation, and onboarding coordination. Their ability to liaise with clients, suppliers, and internal stakeholders highlights strong communication skills and a proactive, solutions-focused approach to daily operations.
Alongside their administrative experience, they bring a strong background in hospitality and retail, having worked in fast-paced environments where they developed excellent customer service, multitasking, and time management skills. These roles have strengthened their ability to remain calm under pressure, prioritise tasks effectively, and maintain a positive, team-oriented attitude.
This individual is eager to continue building their career in administration or operations support, bringing a strong work ethic, adaptability, and willingness to learn to any team environment.
If you are interested in learning more about this candidate or would like to discuss a vacancy in your business, please contact Nikita Ito on 0468 041 587.Insurance Assessor
This insurance assessor and construction supervisor brings 8+ years of experience across major loss, warranty, and residential/commercial building projects. Skilled in on-site damage assessments, scope of works, and end-to-end project coordination, they have consistently delivered compliant, timely, and high-quality outcomes across complex insurance and construction environments.
With strong expertise in stakeholder management, trade coordination, and claims resolution, they are recognised for their calm, decisive approach in high-pressure situations, underpinned by a strong WHS and compliance focus.
Highly experienced insurance assessor and construction professional bringing over 8 years of expertise across major loss, warranty inspection, residential construction, and project supervision roles. Experience in managing end-to-end claim and building workflows, from on-site damage assessments through to coordination of trades, quotations, compliance checks, and final project delivery.
Across roles in insurance assessment, warranty coordination, and site supervision, they have consistently delivered high-quality outcomes in complex and high-pressure environments. Their expertise includes managing storm and major loss events, overseeing rectification of defective builds, and supervising new construction projects while ensuring safety, compliance, and quality standards are maintained at every stage.
Skilled in stakeholder engagement, working closely with insurers, trades, engineers, architects, and clients to ensure clear communication and efficient resolution of works. Their background in WHS, risk management, and site supervision, supported by formal qualifications including Diploma and Cert IV in WHS, NSW Builder’s Licence, and heavy vehicle licensing, further strengthens his technical and operational capability.
Known for their practical problem-solving ability, strong negotiation skills, and calm leadership under pressure, they consistently meet tight deadlines while maintaining safety and quality standards. Their broad construction and insurance experience positions them as a reliable and capable leader in both field-based and project coordination environments.
If you are interested in learning more about this candidate or would like to discuss a vacancy in your business, please contact Sebastian Leeder on 0412 931 677.Structural Consultant
This solutions-driven structural consultant brings 6+ years of experience across residential and commercial sectors, specialising in structural diagnostics, remedial solution design, and project delivery.
Skilled in managing projects end-to-end, from assessment and proposal through to completion, they consistently deliver outcomes on time and within budget. Combining strong technical expertise with sales acumen, they excel in client engagement, proposal development, and driving revenue through value-focused solutions.
This detail-oriented and commercially astute structural consultant offers over 6 years of experience in structural diagnostics, remedial solution design, and project delivery across residential and commercial sectors. With a strong foundation in both technical assessment and client-facing sales, they bring a well-rounded capability that bridges engineering insight with business outcomes.
They are highly skilled in identifying structural defects, developing tailored remediation strategies, and presenting clear, value-driven proposals to clients. Their ability to manage multiple projects from initial assessment through to completion ensures consistent delivery within scope, timeframe, and budget, while maintaining high standards of quality and compliance.
In addition to their technical strengths, they bring proven capability in stakeholder engagement, negotiation, and sales performance, contributing to team KPIs and business growth. Their background also includes hands-on structural work and team leadership, providing practical insight into construction processes and site execution.
With strong organisational, communication, and problem-solving skills, complemented by formal qualifications in management and construction, they are well-positioned to add value across consulting, remediation, and project delivery environments.
If you are interested in learning more about this candidate or would like to discuss a vacancy in your business, please contact Sebastian Leeder on 0412 931 677.Leading Hand Plumber
This skilled Leading Hand Plumber brings 9+ years of experience across maintenance, renovations, and new residential builds, including end-to-end delivery from under slab drainage to rough-ins.
Experienced in managing workflows, coordinating materials, and maintaining strong supplier relationships, maintaining a consistent delivery of high-quality outcomes.
This reliable and hands-on Leading Hand Plumber offers over 9 years of industry experience across maintenance, renovations, and new build projects. Currently leading teams on-site, they manage end-to-end plumbing works from under slab drainage through to rough-ins, ensuring projects are delivered efficiently and to a high standard.
With a strong background in both plumbing and gasfitting, skilled in fault diagnosis, installations, and commercial and residential projects. Their experience includes coordinating materials, liaising with suppliers, and maintaining accurate records, supporting smooth project execution and strong operational outcomes.
Recognised for their leadership and team-focused approach, they actively mentor apprentices and contribute to a positive, productive work environment. They combine technical expertise with strong communication, organisation, and problem-solving skills, consistently performing under pressure while maintaining quality and professionalism.
Fully licensed and certified, including Certifying Plumber Registration, they are a dependable and capable trades professional ready to add value to any team.
If you are interested in learning more about this candidate or would like to discuss a vacancy in your business, please contact Sebastian Leeder on 0412 931 677.